Refund policy
Return & Refund Policy
At Nestava, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
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Unused and in its original condition
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In its original packaging
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Accompanied by proof of purchase
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Returns must be approved by our support team before being sent back.
To initiate a return, please contact us at:
We typically respond to return requests within 24–48 business hours.
Damaged, Incorrect, or Lost Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
If your tracking information indicates that your package has been delivered but you have not received it, please first check with your local carrier, post office, or neighbors. If the issue remains unresolved, contact us at nestavaliving@gmail.com and we will gladly assist you.
Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Gift cards
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Sale or clearance items
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Perishable goods
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Hazardous materials or flammable products
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
Exchanges
To exchange an item, we recommend returning the original product first. Once your return is approved, you may place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Returned items must still meet the eligibility requirements outlined in this policy.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at: