Refund policy

Return & Refund Policy

At Nestava, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

Unused and in its original condition
In its original packaging
Accompanied by proof of purchase

Returns must be approved by our support team before being sent back. Items returned without prior authorization may not be accepted.

To request a return, contact us at:

support@nestava.store

We typically respond within 24–48 business hours.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Please do not send a return before contacting our support team. Return instructions will be provided after your request has been reviewed.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@nestava.store with your order number and details about the issue.

We may request photos or other information to help us review the problem and provide an appropriate solution.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check with your local carrier, post office, household members, or neighbors.

If you still cannot locate your package, contact us at support@nestava.store and we will assist you with the next steps.

Non-Returnable Items

Certain types of items cannot be returned, including:

Personalized or custom-made products
Gift cards
Perishable goods
Hazardous materials or flammable products
Items that have been used, damaged after delivery, or returned without their original packaging, where applicable

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

If you would like a different item or variant, please contact us first.

Where applicable, the fastest way to exchange an item is to return the original item following our return process and place a new order after the return has been approved.

European Union 14-Day Cooling-Off Period

If your purchase is covered by the European Union's statutory right of withdrawal, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable exceptions and legal requirements.

This statutory right is separate from Nestava's 30-day return policy and does not limit any rights you may have under applicable consumer law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

support@nestava.store