Return & Refund Policy

At Nestava Living, your satisfaction matters to us. We want you to shop with confidence and enjoy a smooth, transparent shopping experience.

If something isn't right with your order, our customer support team is here to help.

1. 30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

To qualify for a return, your item must be:

• Unused and in its original condition.

• In its original packaging, where applicable.

• Accompanied by proof of purchase or an order confirmation.

To start a return, please email support@nestava.store with your order number and the reason for your request.

Our team will review your request and provide return instructions, including the appropriate return address.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

2. Return Shipping Costs

Customers are generally responsible for return shipping costs when returning an item due to a change of mind or personal preference.

If you receive an incorrect, damaged, or defective item, Nestava Living will arrange an appropriate resolution, including covering reasonable return shipping costs when a return is required.

Any applicable return shipping charges will be communicated before you send your item back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@nestava.store.

Include your order number, a brief description of the issue, and clear photographs when available.

Our team will review your request and work toward an appropriate solution, which may include a replacement, refund, or another remedy depending on the circumstances and applicable consumer law.

4. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend checking with your household members, neighbors, local carrier, or delivery office.

If the package remains missing, please contact support@nestava.store with your order number.

We will help investigate the delivery status and determine the appropriate next steps.

5. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns, including:

• Personalized or custom-made products.

• Gift cards.

• Perishable goods.

• Hazardous or flammable products.

• Items that have been used or damaged after delivery, except where applicable consumer law provides otherwise.

Product-specific return restrictions, where applicable, will be communicated before purchase.

These exclusions do not affect any statutory rights you may have concerning defective, damaged, or incorrectly supplied goods.

6. Exchanges

If you would like to exchange an item for a different product or variant, please contact support@nestava.store.

Exchanges are subject to product availability and return eligibility.

Where a direct exchange is unavailable, you may be asked to return the original item and place a separate order.

7. European Union Right of Withdrawal

Customers purchasing goods covered by the European Union's statutory right of withdrawal generally have 14 days after receiving their goods to withdraw from a distance purchase without providing a reason, subject to applicable exceptions.

Where this right applies, the legal requirements concerning withdrawal notices, return shipping, return deadlines, and reimbursement will take precedence over any conflicting provisions in our voluntary return policy.

Our 30-day return policy is offered in addition to, and does not replace, applicable statutory consumer rights.

8. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If your return is approved, your refund will be issued to your original payment method, generally within 10 business days of approval, subject to any earlier deadline required by applicable law.

Your bank or payment provider may need additional time to display the refunded amount in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact support@nestava.store.

Any legally required refunds will be processed in accordance with applicable consumer protection laws.

9. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact us as soon as possible at support@nestava.store.

We will do our best to accommodate your request.

However, once an order has entered processing or fulfillment, changes or cancellations may no longer be possible.

This does not limit any cancellation or withdrawal rights provided by applicable law.

10. Customer Support

Our team is here to assist you with returns, refunds, damaged items, and order-related questions.

Email: support@nestava.store

Typical response time: 24–48 business hours.

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing Nestava Living.

Inspired Living Starts Here.